Terms & Conditions

These Terms and Conditions govern purchases made through the Roveliad™ online store.

They explain how product offers, pricing, orders, payment, fulfillment, delivery, cancellations, returns, and refunds are handled when you purchase Roveliad™ creative stationery.

Roveliad™ is owned and operated by Suzhou Minyou Information Technology Co., Ltd.

When you submit an order through our checkout, you are asking to purchase the products shown in that order subject to these Terms and Conditions and the policies referenced below.

1. Products, Colors & Creative Materials

Roveliad™ offers creative stationery and paper-craft materials such as decorative washi tapes, sticker collections, cuttable adhesive sheets, and related products.

We aim to describe each item with useful information concerning its design, quantity, dimensions, material, finish, configuration, or intended application where relevant.

Because many Roveliad™ products depend heavily on color and surface appearance, please keep in mind that:

• Screen settings can affect displayed colors

• Photography and lighting can produce slight visual differences

• Dimensions described as approximate may have minor manufacturing variation

• Pattern placement or decorative detail may vary where the nature of the product makes such variation reasonable

These ordinary differences should be distinguished from an item that is damaged, defective, incorrect, or materially different from its product description.

Customers should review the product page before ordering, particularly where dimensions, pack quantities, finishes, or intended craft applications matter to a project.

2. Prices & Currency

Unless the website or checkout expressly states otherwise, Roveliad™ prices and order totals are displayed and processed in United States Dollars (USD).

The applicable product price is the price presented for the item when the order is submitted, subject to correction of genuine technical or pricing errors as described below.

Shipping charges and other amounts applicable to the transaction will be shown according to the relevant checkout and store policies.

If your payment account is denominated in another currency, your bank or payment provider may perform currency conversion or assess its own charges. Those conversion rates and provider-imposed fees are controlled by the relevant financial institution rather than Roveliad™.

3. Placing an Order

Before completing checkout, please review your selected products, quantities, shipping information, and other order details.

After an order is submitted, you may receive an electronic acknowledgement or confirmation at the email address associated with the purchase.

We may perform reasonable order checks before fulfillment, including payment confirmation, inventory review, address review, or fraud-prevention checks.

If we cannot reasonably fulfill an order—for example because an item becomes unavailable, payment cannot be confirmed, the destination cannot be served, or an obvious technical error materially affected the transaction—we may contact you and, where appropriate, cancel or adjust the affected portion of the order.

If payment has already been collected for an order that we subsequently cannot fulfill, the applicable amount will be refunded to the original payment method.

4. Genuine Pricing or Listing Errors

Although we aim to maintain accurate listings, an obvious technical error can occasionally cause incorrect pricing, quantities, specifications, or availability information to appear.

If we identify a material error before fulfillment, we may contact you with accurate information and provide an appropriate opportunity to proceed where applicable or cancel the affected item.

We will not substitute a materially different product without appropriate customer communication.

If an affected order is canceled after payment has been collected, the applicable refund will be returned through the original payment method.

5. Payment

Payment methods currently available for an order will appear during checkout.

The options displayed can depend on the customer's location, transaction details, and payment services enabled on the store.

A transaction may require authorization or verification by the relevant payment provider or financial institution. Entering payment information does not by itself mean that a transaction has been successfully approved.

Customers are responsible for providing accurate billing information and for using a payment method they are authorized to use.

For security reasons, please never send complete payment-card numbers, CVV/security codes, or payment-account passwords to service@roveliad.com.

Further information is available on our Payment Information page.

6. Processing & Shipping Charges

Orders normally require 2–5 business days for processing after payment confirmation.

During holidays, promotional periods, or unusually high order volumes, processing may require up to 6 business days.

Processing time is separate from delivery time.

Our current standard shipping charges are:

United States — $2.99 USD

Canada, United Kingdom, Australia, and other supported international destinations — $4.99 USD

Any shipping charge applicable to a purchase should also be presented during checkout before the order is submitted.

7. Delivery Estimates & Fulfillment

Estimated delivery times begin after dispatch:

These are estimated delivery windows rather than guaranteed arrival dates.

Depending on inventory, destination, and operational requirements, Roveliad™ orders may be fulfilled from our own or partner facilities, including facilities outside the customer's destination country.

We do not represent every order as originating from a local U.S. warehouse.

Carrier conditions, customs procedures, public holidays, weather, remote delivery locations, or other circumstances can occasionally affect transit time.

Complete tracking, delay, lost-package, fulfillment-origin, and international-delivery information is provided in our Shipping Policy.

8. Customs & International Purchases

International orders may be subject to customs procedures or destination-country import requirements.

Unless checkout expressly indicates that applicable charges have been collected, local authorities may assess import duties, taxes, or other charges according to the rules of the destination.

Such charges are determined by the relevant authorities and are not established by Roveliad™.

Customers placing international orders should consider applicable local import requirements before purchase.

9. Order Changes & Cancellations

If you discover an error after placing an order or would like to request cancellation, contact:

service@roveliad.com

as soon as possible.

Requests are evaluated according to the order's current fulfillment status.

An order that has not progressed too far through fulfillment may be eligible for modification or cancellation. Once an order has already been packed, dispatched, or otherwise progressed beyond the point where a change can reasonably be made, cancellation may no longer be possible.

Submitting a request does not guarantee cancellation.

Roveliad™ does not impose an additional cancellation fee merely for making an eligible cancellation request.

Where a cancellation is successfully completed after payment has been collected, the applicable refund will be issued through the original payment method.

10. Returns After Delivery

Eligible Roveliad™ products may be returned within 30 calendar days after delivery.

For an ordinary preference-based return, the product should generally remain unused, complete, and in its original condition and packaging where applicable.

Because some Roveliad™ materials are consumable or altered during use, products that have been substantially cut, peeled, written on, used, or otherwise materially changed generally do not qualify as unused preference returns.

For eligible preference-based returns, the customer is responsible for return shipping costs.

Do not automatically send merchandise to our business registration address. After an eligible return request is reviewed, customer support will provide the appropriate return warehouse address and instructions.

Full eligibility requirements and procedures are available in our Return & Refund Policy.

11. Damaged, Defective or Incorrect Orders

A preference-based return is different from a problem caused by the product, fulfillment, or order.

If an item arrives damaged, defective, incorrect, missing material components, or materially different from its description, contact service@roveliad.com and provide your order number together with photographs or other relevant information where appropriate.

Once the issue is reviewed and confirmed, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

A customer will not be required to bear return shipping costs when a return is required to resolve a confirmed damaged, defective, incorrect, or materially different item.

12. Refunds

When an eligible return requires the product to be sent back, the returned item will be reviewed after it reaches the designated return location.

Approved refunds are issued to the original payment method, generally within 5–10 business days after the returned item has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to make an issued refund visible in your account.

If Roveliad™ cancels an item that cannot be fulfilled, a return shipment is not required merely to obtain a refund for merchandise that was never dispatched.

Further details appear in our Return & Refund Policy.

13. Delivery Problems

A carrier status alone does not automatically eliminate a customer's ability to ask us to investigate a delivery problem.

If tracking remains unchanged for an extended period, a shipment exceeds the applicable estimated delivery window, or a parcel appears to have been lost, contact our customer support team with the order and tracking information.

We will review the available circumstances and, where appropriate, work with the relevant fulfillment or delivery provider.

If a shipment is confirmed lost in transit, an appropriate resolution may include a replacement or refund depending on the circumstances.

Our full process is described in the Shipping Policy.

14. Fair Use of Store Transactions

Roveliad™ may take reasonable steps to investigate transactions involving apparent fraud, unauthorized payment activity, deliberate abuse of return procedures, or other conduct that materially compromises the integrity or security of a transaction.

Any action taken under this section will be considered in light of the circumstances and applicable law.

This provision is not intended to discourage or restrict legitimate complaints, charge inquiries, return requests, refund requests, warranty or statutory claims, or other lawful consumer remedies.

15. Consumer Rights

These Terms and Conditions establish Roveliad™'s standard commercial terms. They do not eliminate consumer rights that cannot legally be waived.

Customers in some jurisdictions may have additional statutory rights concerning cancellation, product conformity, delivery, returns, refunds, or remedies for defective goods.

Where mandatory consumer-protection law grants rights beyond these Terms and Conditions, the applicable mandatory requirements will prevail to the extent required by law.

16. Policies Forming Part of the Purchase Experience

Several Roveliad™ pages provide additional detail relevant to a purchase, including our:

• Shipping Policy

• Return & Refund Policy

• Payment Information

• Privacy Policy

These pages should be read together with these Terms and Conditions where relevant to the transaction.

If an operational detail is updated, Roveliad™ will seek to keep corresponding checkout information and applicable policies consistent so customers are not presented with materially conflicting rules.

17. Questions About an Order

For questions concerning products, payment, an existing order, delivery, cancellation, return, or refund, contact:

Email: service@roveliad.com
Phone: +86 15794982700
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Please include your order number when contacting us about an existing purchase.

Roveliad™
Owned and operated by Suzhou Minyou Information Technology Co., Ltd.

Owner: Huang Zhong

Business Address:
Room 309, 3rd Floor, Aoying Mansion
No.24 Nantiancheng Road
High-speed Railway New Town
Xiangcheng District, Suzhou City
Jiangsu Province