Shipping Policy

Every Roveliad™ order begins with small creative materials chosen for someone's journal, scrapbook, correspondence, or next handmade project. Our aim is to make the journey from checkout to delivery understandable from the beginning.

This Shipping Policy explains our order preparation times, delivery estimates, shipping charges, tracking process, international fulfillment, and the steps available when a shipment experiences an unexpected problem.

Preparing Your Order

After payment has been successfully confirmed, orders normally require 2–5 business days for processing before dispatch.

During this period, an order may go through routine preparation steps such as order verification, item allocation, packing, and shipment handoff preparation.

During holidays, promotional events, or unusually high order volumes, processing may require up to 6 business days.

Processing time is separate from estimated delivery time. Delivery estimates begin after the order has been dispatched, not on the date the order was placed.

Shipping Rates & Estimated Delivery

Shipping charges are based on the destination:

These timeframes are estimates rather than guaranteed arrival dates.

Weekends, public holidays, customs procedures, carrier disruptions, severe weather, unusually high shipping volumes, remote destinations, and other circumstances outside the ordinary delivery process may affect actual transit time.

Any shipping charge applicable to your order will also be presented during checkout before the purchase is submitted.

Where Orders May Be Fulfilled

Roveliad™ serves customers across different destinations, and we do not represent every purchase as being shipped from a local U.S. warehouse.

Depending on product availability, order destination, and operational requirements, orders may be prepared and dispatched from our own or partner fulfillment facilities, including facilities located outside the customer's destination country.

This arrangement allows different Roveliad™ creative stationery collections to be fulfilled according to available inventory rather than implying that every item is stored in one location.

Where an order contains multiple products, fulfillment circumstances may also result in items being prepared or delivered separately. When applicable, separate tracking information may be provided.

Following Your Shipment

Once an order has been dispatched and tracking information becomes available, a shipping confirmation will be sent to the email address associated with the order.

Carrier tracking does not always update immediately after a shipment is handed over. In some cases, the first tracking event may take approximately 1–3 business days to appear.

A temporary lack of tracking movement does not necessarily mean a parcel has been lost. Carrier scans can occasionally be delayed between facilities or during handoff stages.

If tracking remains unchanged for an extended period or the shipment appears to have encountered a delivery problem, contact:

service@roveliad.com

Please include your order number and, where available, the relevant tracking number so our support team can review the situation.

International Delivery & Customs

International shipments may pass through customs or other import procedures in the destination country.

Depending on the destination and applicable local rules, customs authorities or other agencies may assess import duties, taxes, or related charges that are not included in the product or shipping price collected by Roveliad™, unless checkout specifically indicates otherwise.

Where such charges legally apply to the recipient, they are determined by the relevant destination authorities rather than Roveliad™.

Customs processing can also affect estimated delivery times. Because customs procedures differ by country and shipment, we cannot guarantee how quickly a local authority will complete its review.

We recommend reviewing applicable local import requirements before placing an international order if you are uncertain about potential charges.

Changes & Cancellation Requests

If you notice an error in your shipping information or would like to request cancellation after placing an order, contact service@roveliad.com as soon as possible.

We will review the request based on the order's current fulfillment status.

If an order has already been packed, dispatched, or otherwise progressed beyond the stage at which a requested change can reasonably be made, we may be unable to modify or cancel it.

Submitting a request does not by itself guarantee that an order can be changed or canceled. If cancellation is successfully completed before shipment, any applicable refund will be handled according to the payment method and refund terms associated with the order.

Delayed or Potentially Lost Shipments

If your parcel has exceeded the applicable estimated delivery window, or tracking has stopped updating for an unusually long period, please contact our support team rather than assuming that the shipment has been lost.

Send us:

• Your order number

• The email address used for the purchase

• The tracking number, if available

• A brief description of the delivery issue

We will review the available shipment information and, where appropriate, work with the relevant fulfillment or delivery provider to determine the next reasonable step.

We do not automatically reject a delivery concern simply because a carrier tracking page shows a particular status. Delivery issues will be considered based on the available circumstances and information.

If a shipment is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Packages Arriving Damaged

If your Roveliad™ order arrives with an item that is damaged, defective, incorrect, or materially different from what was ordered, please contact service@roveliad.com as soon as reasonably possible after discovering the issue.

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the affected product

• Photographs of the shipping package where relevant

We will review the information and provide an appropriate replacement, refund, or return solution at no additional cost to the customer when the issue is confirmed as a damaged, defective, incorrect, or materially different item.

Please keep the affected item and original packaging until our team has reviewed your request, as additional information may occasionally be needed.

Need Help With a Delivery?

Questions about processing, tracking, shipping, or an existing delivery can be directed to our customer support team:

Email: service@roveliad.com
Phone: +86 15794982700
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

Roveliad™ is owned and operated by Suzhou Minyou Information Technology Co., Ltd.

Business Address:
Room 309, 3rd Floor, Aoying Mansion
No.24 Nantiancheng Road
High-speed Railway New Town
Xiangcheng District, Suzhou City
Jiangsu Province