Creative materials are often chosen with a particular journal, scrapbook, handmade card, or personal project in mind. At Roveliad™, we want customers to understand what options are available when a product is not suitable or when something goes wrong with an order.
This policy explains our return window, eligibility requirements, return shipping responsibilities, damaged or incorrect item process, and how approved refunds are handled.
30-Day Return Window
Eligible Roveliad™ products may be returned within 30 calendar days after delivery.
To qualify for a standard return, the product should remain:
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Unused and in its original condition
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Complete, with all pieces or components originally included
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In its original packaging where applicable
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Free from customer-caused damage, alteration, cutting, writing, adhesive use, or other signs of use
Proof of purchase or sufficient order information is also required so that we can locate and verify the transaction.
Because many Roveliad™ products include adhesive papers, sticker sheets, decorative tapes, and other consumable craft materials, products that have already been substantially used, cut, peeled, written on, altered, or consumed generally cannot be returned as an unused item unless the request concerns a confirmed product defect or another issue for which Roveliad™ is responsible.
Starting a Return
Please contact us before mailing an item back.
Return requests can be submitted to:
Include your order number, the product you wish to return, and the reason for the request. Photographs may be requested where they are relevant to understanding the condition of the product or the issue being reported.
Our team will review the request and, if the return is eligible, provide the applicable return instructions and return warehouse address.
Please do not send a parcel to an address you find elsewhere on our website without receiving return instructions first. Products sent without sufficient identifying information or to an unauthorized location may be difficult or impossible to associate with the original order.
Where Returns Should Be Sent
Our business registration address is not automatically our product return warehouse.
Once an eligible return request has been reviewed, customer support will provide the appropriate return destination and instructions based on the order and fulfillment circumstances.
Please do not automatically send returns to:
Suzhou Minyou Information Technology Co., Ltd.
Room 309, 3rd Floor, Aoying Mansion
No.24 Nantiancheng Road
High-speed Railway New Town
Xiangcheng District, Suzhou City
Jiangsu Province
unless our customer support team specifically instructs you in writing to use that address for your return.
This helps ensure that returned merchandise is directed to a location capable of receiving and processing it.
Preference-Based Returns
If an eligible product is being returned because you changed your mind, selected the wrong item, no longer need the product, or have another preference-based reason unrelated to a product or fulfillment error, the customer is responsible for the return shipping cost.
Original outbound shipping charges are generally not refundable for preference-based returns unless required otherwise by applicable law.
We recommend using a return method that provides appropriate shipment records or tracking. Roveliad™ cannot process a returned product until it reaches the designated return location and can be associated with the applicable return request.
Damaged, Defective or Incorrect Products
Please inspect your Roveliad™ order after delivery.
If a product arrives:
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Damaged
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Defective
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Incorrect
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Missing material components
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Or materially different from the product description or the item ordered
contact service@roveliad.com as soon as reasonably possible after discovering the problem.
Please provide your order number, a description of the issue, and clear photographs or video where relevant. Images of the external packaging may also be useful when damage appears to have occurred during delivery.
Once the issue is reviewed and confirmed, Roveliad™ will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
You will not be required to bear return shipping costs for a confirmed damaged, defective, incorrect, or materially different item when a return is required as part of the resolution.
Please keep the affected product and its packaging until your request has been reviewed, unless our support team advises otherwise.
Products That May Have Return Limitations
Certain products may not qualify for a standard preference-based return once their condition makes resale or safe reuse impractical.
This may include:
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Personalized or customized products, if offered and clearly identified as such before purchase
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Products that have been used, cut, peeled, altered, or materially changed by the customer
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Items missing significant original components
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Products damaged after delivery through misuse or improper handling
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Other items that applicable law permits to be excluded from ordinary change-of-mind returns
A product will not be treated as ineligible merely because it was sold during a promotion unless a specific lawful return limitation was clearly disclosed before purchase.
These limitations do not remove any rights that may apply when an item arrives damaged, defective, incorrect, or materially different from its description.
Exchanges
If you would prefer another Roveliad™ product, color, pattern, or design, please contact us first so we can determine the appropriate option for your order.
Where a direct exchange is not operationally available, the usual process is to complete an eligible return and place a separate order for the desired product.
If the replacement is required because Roveliad™ supplied an incorrect or confirmed defective item, we will provide the appropriate resolution without treating the matter as an ordinary preference-based exchange.
Refund Processing
Once an eligible returned product reaches the designated return location, it will be reviewed against the approved return request.
If the refund is approved, it will be issued to the original payment method.
Approved refunds are generally initiated within 5–10 business days after the returned item has been received and inspected.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times controlled by a financial institution are separate from Roveliad™'s refund processing period.
If you have received confirmation that a refund was issued but it has not appeared after the processing period provided by your payment provider, please contact the relevant provider or reach us at service@roveliad.com with your order information.
Cancellations Before Shipment
If you need to request cancellation of an order that has not yet shipped, contact service@roveliad.com as soon as possible.
Cancellation requests are reviewed according to the order's current fulfillment status.
If the order has not progressed beyond the point at which cancellation can reasonably be completed, we will process the cancellation and applicable refund. If an order has already been packed, dispatched, or otherwise progressed too far for cancellation, you may need to wait for delivery and request an eligible return under this policy.
Roveliad™ does not charge an additional cancellation fee simply for submitting an eligible cancellation request.
Consumer Rights
This policy is intended to describe Roveliad™'s standard return and refund process. It does not exclude or restrict consumer rights that cannot lawfully be waived under applicable law.
Customers in certain jurisdictions may have additional statutory cancellation, return, refund, or conformity rights. Where mandatory local consumer-protection requirements provide rights beyond this policy, those requirements will apply as required by law.
Return & Refund Support
For a return, damaged product, incorrect item, cancellation, or refund question, please contact:
Email: service@roveliad.com
Phone: +86 15794982700
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
When contacting us, please include your order number and enough information for our team to identify the purchase and understand your request.
Roveliad™ is owned and operated by Suzhou Minyou Information Technology Co., Ltd.
Business Address:
Room 309, 3rd Floor, Aoying Mansion
No.24 Nantiancheng Road
High-speed Railway New Town
Xiangcheng District, Suzhou City
Jiangsu Province