At Roveliad™, we want the final step of choosing your creative materials to be as clear as the rest of your shopping experience. This page explains how payment options are presented, when an order is considered paid, and what to check if a transaction cannot be completed.
Unless otherwise indicated during checkout, prices and order totals on our store are displayed and processed in United States Dollars (USD).
Available Ways to Pay
The payment methods currently supported for your order will be displayed during checkout.
Available options may vary depending on your location, device, order details, and the payment services enabled on our store. Depending on what is shown at checkout, these may include eligible credit or debit card methods or other supported payment services.
Please rely on the options presented on the checkout page when completing your purchase. A payment method that is not displayed at checkout should not be considered available for that transaction.
Completing Your Payment
Before submitting an order, please review the final checkout screen carefully. It will show the order total and the payment method available for selection.
By completing checkout, you authorize the applicable payment provider to process the amount displayed and confirmed for your order.
A transaction may be subject to authorization or verification by the payment provider or card issuer. An order is not considered successfully paid simply because payment information has been entered; payment must be accepted through the checkout process.
If a payment attempt is declined, pending, or otherwise unsuccessful, please confirm that:
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Your billing information has been entered correctly
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The payment method has not expired
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Sufficient funds or credit are available
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Your bank or card issuer permits the transaction
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Any additional verification requested by your payment provider has been completed
Your bank, card issuer, or payment provider may also apply its own security procedures or transaction restrictions.
Payment Information & Checkout Security
Payment credentials submitted during checkout are handled through the payment services available on our checkout rather than being manually collected by the Roveliad™ customer support team.
For your security, never send a full credit or debit card number, CVV/security code, account password, or other sensitive payment credentials to us by email or ordinary customer-service messages.
If you believe there is an issue with a charge, first check your order confirmation and the transaction information provided by your payment provider. For authorization issues that originate with your card or financial institution, you may also need to contact the relevant issuer directly.
Order Total & Additional Charges
Please review the full amount displayed at checkout before placing your order. Your confirmed checkout total will reflect the charges presented for the purchase according to the options selected for that order.
If your card or payment account uses a currency other than USD, your financial institution or payment provider may perform a currency conversion or apply charges according to its own terms. Such conversion rates and institution-imposed fees are determined by the relevant provider rather than Roveliad™.
Questions About a Payment
If you have completed checkout but have a question about your Roveliad™ order or believe there may be an order-related payment issue, please contact us at:
Customer Support Email: service@roveliad.com
Phone: +86 15794982700
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)
When contacting us about an existing purchase, please include your order number and a brief description of the issue. Do not include complete payment-card credentials in your message.
Roveliad™ is owned and operated by Suzhou Minyou Information Technology Co., Ltd.